At Off-Piste (OP) we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and store your information when you become a member of our community.
Our commitment is to only collect essential information based on your interactions with us, and we will always prioritize seeking your consent before doing so. Furthermore, we may collect additional information that you provide, such as your skiing experience, interests, and preferences.
THE DATA WE COLLECT
When you become a member of the OP community, we collect the following information:
Details about you: Your first and last name, gender, email address, phone number, date of birth, dietary requirements, membership details, and other ski-related preferences.
Payment details: Your bank details and payment card details when making a booking or purchase with us. Details about payments to and from you and other details of products and services you have purchased from us.
Identification documents: If you are purchasing a ski pass or other ski-related services, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date.
Data about your health: Knowing your dietary requirements and any medical conditions you have will ensure that the trip is suitable for you and any necessary adjustments are made.
Information about your religion: For example, if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal.
Details about your ski trip with us: Details such as your skiing experience, preferred ski resort, accommodation preferences, ski rental requirements, ski lesson bookings, lift pass purchases, transportation arrangements, and any other relevant information so that we can provide you with the ski trip you have arranged with us.
Details from your interactions with us: Information about interactions or conversations with us and our staff, including when you make enquiries, comments, complaints, or submit feedback to us. This could also include your interests, marketing preferences, and survey responses.
Failure to Provide Personal Data
As a member of the OP skiing community, we may require personal data from you to provide our services. If you fail to provide the necessary information, we may not be able to perform the services we have agreed to provide. This could result in the cancellation of your skiing trip or other related services. We will notify you if this is the case at the time.
HOW & WHY WE COLLECT YOUR DATA
We may collect information from you in the following ways:
Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by phone or email. This includes personal data you provide when you:
book your ski package (such as flight details, hotel location, and transfer times) via one of our websites;
sign up for a membership on our website and enter information onto online forms;
provide us with information about an accident, illness or incident that occurred or some other feedback;
contact us via our call, social media, post, email, or instant messenger; or
attend any of our events.
We collect this data to provide you with access to the OP ski community and its resources, send you newsletters and other communications related to the community and its events, notify you about upcoming events and opportunities that may be of interest to you, improve our services and offerings by analyzing your feedback and preferences, and comply with legal and regulatory requirements.
WHY WE USE YOUR DATA
To meet our obligations to you as a member of the OP ski community
To follow the law and regulations
To protect our own interests or those of someone else, as long as we don't hurt your rights more
If you say we can, to send you emails or texts for our own or other people's marketing
We don't only use your agreement to process your information, unless it's for direct marketing. You can tell us to stop sending you those emails or texts anytime you want.
Outlined below are how we use your personal data as an OP ski community member, and the legal basis we rely on. We may process your data for more than one lawful purpose depending on the specific use.
Managing your membership. Access to the community and its resources, newsletters, event notifications, and improvements to services are provided based on your feedback and preferences, as well as to meet legal requirements (performed under our contract with you and our interest in customer service).
Contacting you with membership and support information. We will use your contact details to communicate with you about your membership or services you requested (fulfilling our contract and our interest in customer service).
Participation in surveys, competitions, or other community activities. This is done to understand how members use our services, develop them, and grow our community (fulfilling our contract or our interest).
Marketing communications. We contact you to keep you current with news, offers, events, sales, promotions, and contests that may interest you with your consent or our interest in customer service. For more information, see the Marketing section below.
Personalizing customer experience and improving service. We use your information to provide you with a personalized service, such as sending you opportunities based on your preferences (our interest in presenting you with the right products and services).
Ensuring security and protecting our business interests. Your information is used to ensure the security of our services, buildings, and people, including fraud prevention (our interest in operating a safe and lawful business or where we have a legal obligation).
Using data analytics to improve our website, products/services, marketing, customer relationships, and experiences. This is necessary for our interest in defining types of customers, keeping our website updated and relevant, developing our business, and informing our marketing strategy.
Conducting research. We use your information to carry out aggregated and anonymized research about general engagement with our services and systems. (our interest in improving our products, services, and customer service).
Complying with legal obligations. We may use your information to comply with legal obligations, such as complying with court orders or subpoenas (our interest in complying with a legal obligation).
MARKETING DATA
Contact
We collect your information to understand what you want or need, and to decide which products, services, and offers may be relevant or interesting for you. We keep you updated with our latest offers, partnerships, sales, promotions, and competitions.
We will only contact you if:
You have signed up to receive our marketing communications.
You have made a booking with us.
Opting Out
If you no longer wish to hear from us, you can unsubscribe from our marketing by clicking the ‘unsubscribe’ link in our emails or by contacting us.
Third Parties
We do not share your information with other parties for marketing purposes, unless you agree to it. We will get your consent before sharing your personal data with any company outside OP Ski Community Membership for marketing purposes.
We may occasionally include information about business partners related to our own product in our marketing material.
SHARING YOUR DATA?
In order to provide you with the services and on the lawful grounds described above, we may share your personal information with third parties such as:
Third party suppliers we work with to provide your booking and our other services to you. We may share your information with parties such as travel agents, booking agents, airlines, hotels, tour operators, transport companies, excursion providers, airport authorities, insurance companies, car hire companies, ground handling agencies, and cruise companies.
Other suppliers that we work with in connection with our business. We share your information with third party suppliers that we use to provide services in connection with the experiences we offer to you. This might include hospitality and medical service providers.
Sharing outside of the EEA
OP Ski Community Membership, will only do so to:
Follow your instructions
Comply with a legal duty
Work with our suppliers and third parties that help us deliver our services
Some of our external third parties may be based outside the EEA, which means that your personal data may be transferred outside of the EEA. However, we will ensure that your information is protected to the same degree as it would be within the EEA.
YOUR DATA RIGHTS
We want you to feel confident about us handling your personal information. Here are your rights in relation to the personal information we hold about you:
The right to know how we use your personal information, set out in our privacy policy.
The right to request that we correct any inaccurate information.
The right to opt-out of receiving marketing materials.
The right to receive a copy of your personal data or have it transferred to another service provider.
The right to ask us to stop using information about you.
The right to ask us to limit, stop processing or delete information we hold about you.
The right to withdraw your consent to use your personal information.
To exercise your rights, you can contact us or indicate your preferences on forms where we collect your information. You can also unsubscribe from our marketing communications by clicking the 'unsubscribe' link at the bottom of the email.
We will fulfill your requests, unless there is a lawful reason not to do so. Sometimes, we may need you to confirm your identity with additional information before we can process your request.
DATA SECURITY & RETENTION
We take your data security seriously. We have implemented measures to prevent unauthorized access and use. We limit access to those who need it and ensure confidentiality.
We have procedures in place to handle data breaches and will inform you and regulators if legally required.
We only keep your data for as long as necessary, including for legal and reporting requirements. We have a data retention policy to minimize information and storage time.
Basic information about bookings and customers is kept for six years for legal and tax purposes. For research or statistical purposes, we may anonymize your data and use it indefinitely.
How to Contact Us: We are committed to protecting your personal information and respecting your privacy. If you have any questions about this privacy policy or your personal data, please contact our Data Protection Officer at team@offpisteskitrip.com.
We encourage you to contact us in the first instance if you have any concerns. If we are unable to resolve your concern, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/) or the relevant data protection authority where you live.
At Off-Piste (OP) we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and store your information when you become a member of our community.
Our commitment is to only collect essential information based on your interactions with us, and we will always prioritize seeking your consent before doing so. Furthermore, we may collect additional information that you provide, such as your skiing experience, interests, and preferences.
THE DATA WE COLLECT
When you become a member of the OP community, we collect the following information:
Details about you: Your first and last name, gender, email address, phone number, date of birth, dietary requirements, membership details, and other ski-related preferences.
Payment details: Your bank details and payment card details when making a booking or purchase with us. Details about payments to and from you and other details of products and services you have purchased from us.
Identification documents: If you are purchasing a ski pass or other ski-related services, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date.
Data about your health: Knowing your dietary requirements and any medical conditions you have will ensure that the trip is suitable for you and any necessary adjustments are made.
Information about your religion: For example, if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal.
Details about your ski trip with us: Details such as your skiing experience, preferred ski resort, accommodation preferences, ski rental requirements, ski lesson bookings, lift pass purchases, transportation arrangements, and any other relevant information so that we can provide you with the ski trip you have arranged with us.
Details from your interactions with us: Information about interactions or conversations with us and our staff, including when you make enquiries, comments, complaints, or submit feedback to us. This could also include your interests, marketing preferences, and survey responses.
Failure to Provide Personal Data
As a member of the OP skiing community, we may require personal data from you to provide our services. If you fail to provide the necessary information, we may not be able to perform the services we have agreed to provide. This could result in the cancellation of your skiing trip or other related services. We will notify you if this is the case at the time.
HOW & WHY WE COLLECT YOUR DATA
We may collect information from you in the following ways:
Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by phone or email. This includes personal data you provide when you:
book your ski package (such as flight details, hotel location, and transfer times) via one of our websites;
sign up for a membership on our website and enter information onto online forms;
provide us with information about an accident, illness or incident that occurred or some other feedback;
contact us via our call, social media, post, email, or instant messenger; or
attend any of our events.
We collect this data to provide you with access to the OP ski community and its resources, send you newsletters and other communications related to the community and its events, notify you about upcoming events and opportunities that may be of interest to you, improve our services and offerings by analyzing your feedback and preferences, and comply with legal and regulatory requirements.
WHY WE USE YOUR DATA
To meet our obligations to you as a member of the OP ski community
To follow the law and regulations
To protect our own interests or those of someone else, as long as we don't hurt your rights more
If you say we can, to send you emails or texts for our own or other people's marketing
We don't only use your agreement to process your information, unless it's for direct marketing. You can tell us to stop sending you those emails or texts anytime you want.
Outlined below are how we use your personal data as an OP ski community member, and the legal basis we rely on. We may process your data for more than one lawful purpose depending on the specific use.
Managing your membership. Access to the community and its resources, newsletters, event notifications, and improvements to services are provided based on your feedback and preferences, as well as to meet legal requirements (performed under our contract with you and our interest in customer service).
Contacting you with membership and support information. We will use your contact details to communicate with you about your membership or services you requested (fulfilling our contract and our interest in customer service).
Participation in surveys, competitions, or other community activities. This is done to understand how members use our services, develop them, and grow our community (fulfilling our contract or our interest).
Marketing communications. We contact you to keep you current with news, offers, events, sales, promotions, and contests that may interest you with your consent or our interest in customer service. For more information, see the Marketing section below.
Personalizing customer experience and improving service. We use your information to provide you with a personalized service, such as sending you opportunities based on your preferences (our interest in presenting you with the right products and services).
Ensuring security and protecting our business interests. Your information is used to ensure the security of our services, buildings, and people, including fraud prevention (our interest in operating a safe and lawful business or where we have a legal obligation).
Using data analytics to improve our website, products/services, marketing, customer relationships, and experiences. This is necessary for our interest in defining types of customers, keeping our website updated and relevant, developing our business, and informing our marketing strategy.
Conducting research. We use your information to carry out aggregated and anonymized research about general engagement with our services and systems. (our interest in improving our products, services, and customer service).
Complying with legal obligations. We may use your information to comply with legal obligations, such as complying with court orders or subpoenas (our interest in complying with a legal obligation).
MARKETING DATA
Contact
We collect your information to understand what you want or need, and to decide which products, services, and offers may be relevant or interesting for you. We keep you updated with our latest offers, partnerships, sales, promotions, and competitions.
We will only contact you if:
You have signed up to receive our marketing communications.
You have made a booking with us.
Opting Out
If you no longer wish to hear from us, you can unsubscribe from our marketing by clicking the ‘unsubscribe’ link in our emails or by contacting us.
Third Parties
We do not share your information with other parties for marketing purposes, unless you agree to it. We will get your consent before sharing your personal data with any company outside OP Ski Community Membership for marketing purposes.
We may occasionally include information about business partners related to our own product in our marketing material.
SHARING YOUR DATA?
In order to provide you with the services and on the lawful grounds described above, we may share your personal information with third parties such as:
Third party suppliers we work with to provide your booking and our other services to you. We may share your information with parties such as travel agents, booking agents, airlines, hotels, tour operators, transport companies, excursion providers, airport authorities, insurance companies, car hire companies, ground handling agencies, and cruise companies.
Other suppliers that we work with in connection with our business. We share your information with third party suppliers that we use to provide services in connection with the experiences we offer to you. This might include hospitality and medical service providers.
Sharing outside of the EEA
OP Ski Community Membership, will only do so to:
Follow your instructions
Comply with a legal duty
Work with our suppliers and third parties that help us deliver our services
Some of our external third parties may be based outside the EEA, which means that your personal data may be transferred outside of the EEA. However, we will ensure that your information is protected to the same degree as it would be within the EEA.
YOUR DATA RIGHTS
We want you to feel confident about us handling your personal information. Here are your rights in relation to the personal information we hold about you:
The right to know how we use your personal information, set out in our privacy policy.
The right to request that we correct any inaccurate information.
The right to opt-out of receiving marketing materials.
The right to receive a copy of your personal data or have it transferred to another service provider.
The right to ask us to stop using information about you.
The right to ask us to limit, stop processing or delete information we hold about you.
The right to withdraw your consent to use your personal information.
To exercise your rights, you can contact us or indicate your preferences on forms where we collect your information. You can also unsubscribe from our marketing communications by clicking the 'unsubscribe' link at the bottom of the email.
We will fulfill your requests, unless there is a lawful reason not to do so. Sometimes, we may need you to confirm your identity with additional information before we can process your request.
DATA SECURITY & RETENTION
We take your data security seriously. We have implemented measures to prevent unauthorized access and use. We limit access to those who need it and ensure confidentiality.
We have procedures in place to handle data breaches and will inform you and regulators if legally required.
We only keep your data for as long as necessary, including for legal and reporting requirements. We have a data retention policy to minimize information and storage time.
Basic information about bookings and customers is kept for six years for legal and tax purposes. For research or statistical purposes, we may anonymize your data and use it indefinitely.
How to Contact Us: We are committed to protecting your personal information and respecting your privacy. If you have any questions about this privacy policy or your personal data, please contact our Data Protection Officer at team@offpisteskitrip.com.
We encourage you to contact us in the first instance if you have any concerns. If we are unable to resolve your concern, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/) or the relevant data protection authority where you live.